Customer Service Agent
Clerkenwell, London
£30,000–£35,000 | Monday–Friday | 9am–6pm | Office Based
We're delighted to be working with a well-established residential property business to recruit a Customer Service Agent to join their friendly and professional team based in Clerkenwell.
This is a fantastic opportunity for someone who genuinely enjoys helping people, thrives in a fast-paced environment and takes pride in delivering an outstanding customer experience. Whether you already have experience within residential property or you've built a successful customer service career in another busy sector, my client would love to hear from you.
The Role
As the first point of contact for residents and customers, you'll be responsible for delivering a professional, friendly and efficient service via both telephone and email. You'll play a key role in ensuring enquiries are resolved quickly while providing a positive experience at every stage.
Your responsibilities will include:
- Responding to tenancy and maintenance enquiries.
- Managing customer queries and ensuring they are resolved efficiently.
- Booking surveys and check-outs for residents moving home.
- Supporting the Lettings, Tenancy Management and Property Management teams.
- Arranging property viewings for prospective residents.
- Keeping customers informed throughout the process and delivering excellent service from start to finish.
No two days are the same, making this an ideal role for someone who enjoys variety and building relationships with customers.
About You
My client is looking for someone who is:
- Passionate about delivering exceptional customer service.
- A confident communicator with excellent verbal and written communication skills.
- Calm under pressure and able to resolve problems professionally.
- Organised, proactive and able to manage a busy workload.
- Someone who takes ownership of their work and enjoys working collaboratively within a team.
Previous experience within residential property, lettings, housing or property management would be advantageous, but it isn't essential. Candidates from other customer-focused environments who can demonstrate outstanding service skills are encouraged to apply.
What's on Offer
- Salary of £30,000–£35,000.
- Monday to Friday working – no weekends.
- Modern offices in Clerkenwell.
- A supportive and collaborative team environment.
- Excellent opportunities for career progression and professional development.
Interested?
If you're looking to join a business where customer service is genuinely valued and you're passionate about creating positive customer experiences, I'd love to hear from you.
Apply today or get in touch for a confidential conversation to find out more.